Frequently Asked Questions. General Inquiries What address do I use to have an order or shipment sent to me?To ensure your parcel arrives in the Parcel Port Smart Locker, please include your full name and floor number, along with the following delivery address below: RBC 88 Queens Quay West Toronto, ON M5J 0B8 Also please ensure your address is listed as 88 Queens Quay W in myInformation Updater. Can I have personal orders sent to the locker?Absolutely!

The Parcel Port Smart Locker is yours to be used for any type of courier shipment, business or personal. What if my delivery requires a signature?Any signature-required parcels will be delivered in the building as they do today. Will I receive my notifications that a shipment is in the locker through my Royal Bank email?Yes, you will. Once your order has been delivered you will receive a notification sent directly to your RBC business email address. Please ensure that your RBC email address (along with the rest of your contact information) is up-to-date in myInformation Updater. How much will the service cost me?The service is absolutely free! Enjoy the security and convenience of this RBC amenity at no cost to you.

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What happens if the package is too big to fit into the locker?If your order is too large to fit into the locker it will be delivered to your floor in the “old fashioned” way (the driver will try to deliver it directly to you). Do I need to include my floor number in the Ship To address?Yes please, including your floor number will help the courier make sure you’re the right person the parcel is destined for, especially in case of duplicate names. Furthermore, if your parcel is not delivered into the locker for any reason, the courier will deliver it to your floor. Which couriers are delivering into the locker?Currently our partner in this pilot is UPS; however, other major express couriers will be on board shortly. Ultimately every courier shipment coming into the building will be delivered into the locker provided that it fits. Does Canada Post deliver into the locker?Unfortunately, at this time Canada Post doesn't deliver into lockers – we are working on making this happen.

What happens to my shipment if the parcel locker is full?No worries if the locker is full, the courier will deliver your parcel to you in the “old fashioned” way (the driver will try to deliver it directly to you). Can I ship something out from the locker?We are working on this functionality as part of a Parcel Port Smart Locker 2.0 upgrade. We will let you know once we have it in place. What if my order requires a signature?Signature-required parcels are delivered into the locker – however, adult signature required (19+) cannot be accepted by the locker at this time and will be delivered to your floor. How long will a parcel be kept in the locker and what happens to it after that?All parcels that are not picked up after five (5) days will be removed from the locker and returned to sender. Rest assured that Parcel Port will send you reminders long before that happens, but feel free to contact us if you need some extra time.

You can also have someone else pick up your parcel on your behalf (see next question). Can I have someone else pickup my parcel at the locker?Yes they can! Just forward your Parcel Port confirmation email or text message to a friend, family member or colleague. Using the embedded QR or numeric pickup code they can access your parcel just the same as you would. It's that simple.

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The top slots of the locker are too high for me – what happens if I can’t reach my parcel?We’ll fill up the lowest slots first to ensure that majority of parcels are accessible. If any parcel is stored in one of the top three (3) slots you will receive a prompt at the screen to either ‘continue’ or ‘cancel’ your pickup. You can select ‘cancel’ and find assistance before re-initiating the pickup process. Can I receive more than one parcel at a time?Yes!

Each parcel is typically stored in its own slot, so you will receive multiple notifications if you have more than one parcel in the locker. Scan your QR code and your first slot door will pop open, then wait for the next slot door to pop open. Note that the doors will open automatically. If you don’t want to collect all parcels at once you can close the slot door and come back for your parcel later.

Technical Questions Why isn’t the scanner reading my QR code? Here are some tips for using the scanner: Hold the QR code further away from the scanner (about 6-8 inches away) Tilt the QR code towards the ceiling on an angle, observe that the red light is shining on the code Turn up screen brightness (if it is on the phone) Move the QR code around until it catchesYou also have the option of entering your numeric pickup code on the keypad if the scanner doesn’t work. Stanley 3220 manual. What happens if my pickup code is not recognized?If you receive an error message on screen saying “This code is invalid” it may mean the code has already been used to pickup a parcel. This indicates that you likely have no parcel to pick up currently. You may also try looking through your inbox for a more recent email from us.

What if I enter my code and the slot doesn’t open?Try re-scanning or re-typing your code. If it still doesn’t open, please contact us at or via email at for further assistance. What if I open the slot door and it is not my parcel?Please close the slot door so the item stays safe and contact us at or via email at for further assistance. Still Need Help?Needsome more help? Our help line at is open Monday to Friday from 9AM-5PM EST. You can also e-mail us any time at.